Last updated: [Insert Date]

Welcome to the official website of Hotel Prime Sofia. By accessing this website, making a reservation, or using any of our services, you agree to the terms and conditions outlined below. Please read them carefully before proceeding with any booking or inquiry.

1. Introduction

These Terms & Conditions govern the relationship between Hotel Prime Sofia (“we,” “our,” or “the hotel”) and the user (“you” or “guest”) of this website or any of our services. They apply to all reservations, either made online, in person, or through a third party.

2. Booking Policy
Reservations are subject to availability and are considered confirmed only after receiving written confirmation via email. You may be required to provide valid credit card information to secure your booking. Special rates or promotions may carry separate conditions, which will be clearly stated at the time of booking.
Hotel Prime Sofia reserves the right to cancel unconfirmed or unpaid reservations at its discretion.

3. Rates & Payment
All rates are quoted in [BGN or EUR] and include VAT, unless stated otherwise. Additional local taxes or fees may apply at check-in. Prices are based on selected dates, room types, and the number of guests.
We accept major credit and debit cards. Full or partial prepayment may be required depending on the rate plan you choose. Payments are processed securely and receipts are provided upon request.

4. Check-in & Check-out

• Check-in: from 14:00
• Check-out: until 12:00

Early check-in or late check-out requests can be made in advance and are subject to availability. Additional charges may apply.
A valid photo ID and credit card are required at check-in.

5. Cancellation & No-show Policy
Cancellation terms depend on the selected rate and will be displayed during the booking process. Standard reservations typically allow cancellation or modification up to 48 hours before arrival without charge.
Promotional, non-refundable, or prepaid rates may not be modified, canceled, or refunded. In case of a no-show, 100% of the booking fee may be charged.

6. Modifications
Requests to modify your booking (e.g., change of dates, guest count, or room type) are subject to availability and must be confirmed by the hotel in writing. Any price difference due to the modification will be communicated and must be approved by the guest before the change is finalized.

7. Children & Extra Guests
Children under [age] may stay free of charge when using existing beds. Cots or extra beds may be available upon request and subject to availability.
All extra guests must be declared during booking or at check-in. Additional charges may apply.

8. Hotel Rules & Guest Responsibilities
Guests are expected to behave respectfully toward staff, other guests, and hotel property. Disruptive behavior, damage, or violation of hotel policies may result in additional charges or immediate eviction without refund.
Smoking is not permitted in any indoor area. Designated smoking zones are available outside the property.
Pets are [not allowed / allowed under certain conditions] — please inquire before booking.

9. Liability
Hotel Prime Sofia is not liable for loss, damage, or theft of personal belongings unless proven to be due to negligence. Use of hotel facilities is at your own risk.
Guests are responsible for any damage caused during their stay and will be charged accordingly.

10. Force Majeure
The hotel is not responsible for delays, changes, or cancellations caused by circumstances beyond its control (e.g., natural disasters, government regulations, strikes, or pandemics).

11. Website Use
All content on this website is owned by Hotel Prime Sofia and may not be copied, used, or reproduced without permission. We strive to keep information accurate, but cannot guarantee real-time accuracy at all times.

12. Privacy Policy
We are committed to protecting your privacy. Please review our [Privacy Policy] for details on how we collect, store, and use your personal information in accordance with GDPR and local laws.

13. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Bulgaria. Any disputes will be resolved under the jurisdiction of the Bulgarian courts.

14. Changes to Terms
Hotel Prime Sofia reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be posted on this page with the date of revision.